Nine months ago, we launched the Consumer Barometer, our interactive digital consumer insights tool. This time, we’ve added more questions, more topics and more insights. We've added data on local searches, international purchases, user segmentation, and included 10 new product categories. And it's still completely free.
Here are some of the insights that caught our eye from the Consumer Barometer.
People are more connected than ever before
You might be tempted to think that people in tech-advanced Asia-Pacific countries are most likely to own lots of different devices. In reality, it’s Europeans with nearly half of them (48%) using three or more devices. Incredibly, 29% of Norwegians and 29% of Dutch people use 5 devices or more. For Brits, it’s also high - 28%. In contrast, only 10% of South Koreans use 5 devices or more.
There’s also lots of data about how smartphones have changed our world. Think that only young people love their smartphones? Well, in Israel 61% of people aged 55 and over use a smartphone (compared to 77% of 25-34 year olds), and in Sweden that number is a staggering 64%.
In many countries, people love their smartphones so much that they go online more often on smartphones than computers.
With consumers using multiple devices to stay connected, are you doing the same? The Consumer Barometer provides the insights that allow you to understand when, how and why people use the internet and can assist with your planning and decision-making.
With connection comes commerce
Whether it's an everyday purchase or researching a big-ticket item, people turn to their devices almost instinctively during these key moments. In the emerging markets, smartphones have become invaluable as a research tool. For example, among internet users who researched their last purchase online, 45% of Malaysians and 40% of Filipinos used their smartphone to research. In the Middle East, these figures are even higher - 80% of Saudis and 57% of people in the UAE used their smartphones to research before buying.
In UK, people still like to use their computers to research - with 79% of those who researched a recent purchase online, using a desktop or laptop. However this is changing. 36% of under 35s who researched a recent purchase used a smartphone. Mobile devices are becoming an indispensable research tool for Brits.
People are not just researching online, purchasing online is more popular than ever. Globally, 62% of internet users either researched or purchased their last product online. Almost a quarter both researched online and purchased online. Globally, 29% made their last product purchase online.
When looking at a country level, across the 20 product categories that we covered, the top online purchasers are South Korea (50% of internet users), the UK (46%) and Japan (44%). However percentages are also high across the Nordics - 38% of internet users in Sweden made their last purchase online.
The internet has placed the world at our fingertips, and consumers use the internet to explore locally, nationally and internationally at key moments during their path to purchase. When they're researching locally, people are usually looking for a particular product or service (35%) or planning an activity (30%).
On the other hand, people are prepared to look further afield and consider options abroad if they find an appealing offer (36%) or better availability (33%). In fact, globally, 57% of us have bought something online from a foreign country. In some countries, the levels of international purchases are even higher - it's 85% in Ireland, 84% in Australia and 83% in Singapore.
The UK’s rates of international purchase (63%) are higher than the global average (57%) with again, younger people leading the way. 75% of UK internet users between 25 and 34 have bought something online from a foreign country.
The Consumer Barometer shows that in this hyper-connected world, the internet has become crucial for shaping preferences and helping people make decisions about what to buy from both home and abroad. Over half of all internet users are now researching or purchasing online. Are you present in all of the moments that matter to your consumer? Using these insights to create an integrated marketing strategy can help you reach more of the right people, with the right message, at the right time.
‘Living online’ has fundamentally changed viewing behaviour
People love online video. 51% of internet users in Mexico and 50% in Brazil watch online video every day. It’s popular in Asia-Pacific too - with 51% of internet users in Singapore and 50% in Thailand doing the same. A third of internet users in the UK watch online video every day, and for the under 25s, rates are even higher (67%).
People are watching these videos everywhere and on everything - smartphones, tablets and computers. 47% of Saudis who access the internet on their smartphones watch online videos on them every day and 35% of Argentinians who access the internet via their tablets, watch online videos on their tablets every day.
When it comes to specific platforms, YouTube has become part of the daily routine for many with 50% of internet users in Thailand using YouTube every single day. When it comes to using different devices nearly half of tablet-using Saudis (49%) watch online videos on YouTube via their tablets and 45% of Saudi smartphone users watch YouTube on their smartphones every day.
Although people mainly watch online videos for relaxation, an increasing number watch so that they can be informed too. When asked why they watched online video in the last week, 33% of internet users in the Philippines and 30% in Vietnam said they did so to find information about products. Online video is an increasingly important way of connecting with consumers, and this is especially true in some emerging markets where researching products through online videos is more prevalent.
The Consumer Barometer also dispels the myth that people watching online video are easily distracted. Globally, 61% said they were fully or mainly focused on the videos they were watching. This high level of focus is not specific to a single region: it holds true in every part of the world, suggesting that online video provides a great opportunity to reach an attentive audience. Of those who watched online videos, 73% in Germany said they were fully or mainly focused on what they were last watching, 66% in America and 68% in Vietnam.
Just some of the latest insights that we’ve gathered using the Consumer Barometer show us that people are more connected than ever, and that the internet plays a crucial role in helping them to shape preferences and make decisions about their purchases. This tool allows us to understand how people are accessing the internet and watching online video, and how these connections online influence purchase decisions.
Visit the Consumer Barometer to gain more insights to inform your marketing strategy so that you can reach more customers in the moments that matter, and connect with engaged audiences.
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Data for the Consumer Barometer has been gathered by TNS, one of the world's leading market research companies, based on interviews with over 400,000 respondents across 56 countries.